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Kakao Outage: A Country Should Not Rely on a Single Service
Kakao Co-CEO’s Resignation (news.zum.com)

The Kakao outage, which began on October 15th and lasted for approximately 127 hours and 30 minutes, was brought on by a fire at the SK C&C data center in Pangyo, which disrupted all critical services. Kakao restored the message sending and receiving functions by 1:30 a.m. the next day, and restored additional functions such as Kakao Pay in the afternoon. Due to this incident, Nam Koong-whon, the co-chief executive officer (CEO) of Kakao resigned after taking responsibility for this issue. The estimated indemnification for paid users is around ₩40 billion, but the compensation for free users will not be available until the damage receipts are made public next month. Moreover, a non-governmental organization consisting of college students, taxi drivers, and workers filed a lawsuit for damages of ₩60 million against the Kakao corporation due to economic and psychological damage. They claimed ₩1 million each since they were temporarily restricted from economic activity and suffered mental pain because of the outage. In response, the Ministry of Science and ICT announced that they would manage effective measures with experts to secure the stability of additional telecommunication services. They plan to establish a system to check whether different telecommunication service providers have fulfilled their service stability obligations and review protective measures to improve the data center’s survivability.

김하진  0804grace@g.skku.edu

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